Terms and Conditions for Training Courses

R2B Training & Consultancy

Terms and Conditions for Training Courses

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1. Introduction

This section explains who we are and when these terms apply.

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1.1 These Terms and Conditions set out the basis on which R2B Training & Consultancy (“R2B”, “we”, “us”, “our”) provides training courses and related services.

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1.2 By commissioning an R2B course (virtual or in‑house), or allowing a delegate to attend, the client (“you”, “your”) accepts these Terms and Conditions.

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1.3 Additional written agreements (for example, a proposal or service agreement) may apply for bespoke work. If there is any conflict, the specific written agreement will normally take precedence for that piece of work.

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2. Definitions

This section explains the key terms used in this document.

In these Terms and Conditions:

• Client – the organisation or individual purchasing or commissioning the training.

• Delegate – a person attending an R2B course (virtual or in‑house).

• Course – any training course, workshop, webinar or programme delivered by R2B.

• Virtual training – live, tutor‑led training delivered online (for example, via Zoom or Microsoft Teams), usually for a specific client group.

• In‑house training – training delivered in person at the client’s premises or another agreed venue for a specific client or group.

• Fees – the charges payable for the course, as agreed in writing or shown in our booking information.

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3. Bookings

This section covers how bookings are made and confirmed.

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3.1 Bookings may be made by email, online form, purchase order or other written confirmation acceptable to R2B.

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3.2 We will confirm your booking in writing (usually by email). A binding agreement is formed when we issue written confirmation.

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3.3 We reserve the right to refuse or decline a booking where we reasonably consider it appropriate (for example, if the proposed course is not suitable for the intended audience or conflicts with our policies).

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3.4 The client is responsible for ensuring that booking details (course title, date, delegate names, contact information, invoicing details) are accurate and kept up to date.

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4. Fees and payment

This section explains how course fees and payments work.

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4.1 Fees for virtual and in‑house training will be as set out in our written proposal, quotation or agreement at the time of booking.

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4.2 Unless we agree otherwise in writing, course fees are payable within the invoice terms stated (normally 14 or 30 days from the invoice date), and in any event before course delivery if requested.

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4.3 All fees are stated exclusive of VAT unless clearly indicated otherwise. VAT will be added at the prevailing rate where applicable.

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4.4 If payment is not received by the due date, we may:

• charge interest on overdue amounts at a reasonable rate;

• suspend or cancel delivery of the course; and/or

• withhold certificates or course documentation until full payment is received.

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5. Client responsibilities and delegate conduct

This section outlines what we expect from clients and delegates.

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5.1 The client is responsible for:

• ensuring that delegates have any prerequisite knowledge, experience or clearance (for example, security or DBS) identified in the course description;

• providing complete and accurate information relevant to the training (for example, context, policies, procedures, anonymised case materials) where requested;

• ensuring delegates receive joining instructions and relevant policies (for example, Code of Conduct, Safeguarding, EDI) before the course.

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5.2 Delegates must behave in line with R2B’s Code of Conduct and related policies. We reserve the right to remove from a course any delegate whose behaviour is abusive, disruptive or otherwise unacceptable, without refund of fees.

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5.3 Where in‑house training is delivered at the client’s premises or a venue arranged by the client, the client is responsible for:

• ensuring the venue is safe, accessible and suitable;

• providing any agreed facilities and equipment (for example, room set‑up, AV, Wi‑Fi, flipcharts);

• complying with health and safety and fire regulations, and briefing delegates accordingly.

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6. Changes, transfers and cancellations by the client

This section explains what happens if you need to change dates or cancel.

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6.1 Virtual and in‑house courses – postponement and cancellation

You may request a postponement (transfer to another date) or a cancellation. Charges depend on how far in advance you notify us.

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6.1.1 Cancellation / postponement charges

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6.1.2 Any refund due will be made to the original payer. Non‑recoverable costs (for example, third‑party booking or transaction fees) may be deducted.

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6.1.3 You may substitute a delegate with another suitable person from the same organisation at any time before the start of the course, provided you notify us and the replacement meets any course prerequisites. There is normally no charge for substitutions.

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6.1.4 If your course is delivered over multiple sessions (for example, a multi‑day or modular programme), the “course date” means the date of the first scheduled session for the purposes of the table above, unless we agree otherwise in writing.

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7. Changes and cancellations by R2B

This section covers what happens if we need to change or cancel.

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7.1 We will use reasonable endeavours to deliver courses as agreed. However, we may need to change course content, trainer, date, time or delivery method (for example, moving from in‑person to virtual) in order to respond to circumstances.

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7.2 We reserve the right to cancel or reschedule a course, for example if:

• the trainer is unavailable due to illness or unforeseen circumstances;

• there are issues with the venue, technology or other factors beyond our reasonable control.

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7.3 If we cancel a course and cannot offer a suitable alternative date, our liability will be limited to:

• offering a transfer to another date; or

• refunding any fees you have already paid for the affected course.

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7.4 We are not responsible for any additional costs you incur (for example, travel, accommodation, staff time) as a result of cancellation, rescheduling or changes, and you are advised to consider this when making arrangements.

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8. Course content, materials and certificates

This section describes how we handle content and certification.

8.1 We will deliver course content and materials with reasonable skill and care, using suitably qualified and experienced trainers.

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8.2 We may update or adapt course content and materials from time to time to reflect changes in law, guidance or good practice.

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8.3 Course materials (for example, slides, handouts, workbooks) are provided for the personal or internal business use of the client and delegates. They must not be:

• copied, adapted, rebranded or distributed to third parties;

• used to deliver training to others; or

• uploaded to public websites or shared platforms,

without our prior written permission.

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8.4 Certificates of attendance or completion (where applicable) will normally be issued after the course, subject to payment of fees and any attendance or assessment requirements being met.

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9. Access, technology and virtual delivery

This section covers your responsibilities for online courses.

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9.1 For virtual training, the client and delegates are responsible for:

• having suitable equipment, internet access and software;

• testing access ahead of the session where possible;

• joining in good time, using the links and instructions provided.

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9.2 We are not responsible for technical issues on the client’s or delegate’s side (for example, firewall restrictions, poor connectivity, outdated software). We will provide reasonable support within our control but cannot guarantee uninterrupted access.

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9.3 For security and privacy reasons, delegates must not share meeting links, passwords or access details with unauthorised persons.

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10. Data protection and confidentiality

This section explains how we handle personal data and sensitive information.

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10.1 We will process personal data in connection with courses in line with our Data Protection Policy and Privacy Notice.

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10.2 We will keep confidential any non‑public information about your organisation, cases or participants that is shared for training purposes, subject to legal or safeguarding obligations.

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10.3 Where delegates share case examples or sensitive information during training, we will encourage anonymisation. We cannot, however, be responsible for individuals disclosing information about their own cases or experiences.

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11. Safeguarding, welfare and conduct

This section explains our approach to safety and behaviour.

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11.1 R2B aims to provide a safe learning environment. We may pause, adapt or stop an activity if we consider that it poses a risk to participants’ safety or wellbeing.

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11.2 If a safeguarding concern arises during a course (for example, disclosure of abuse or significant risk of harm), we may need to follow our Safeguarding and Safer Working (Adults) Policy and share relevant information with appropriate agencies.

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11.3 We may exclude a delegate from a session or course where their behaviour breaches our Code of Conduct, EDI Policy or related policies, or where there are serious concerns about safety or welfare.

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12. Intellectual property

This section covers ownership of course materials.

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12.1 All intellectual property rights in course content, materials, tools and resources remain the property of R2B or our licensors.

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12.2 No rights are granted to copy, adapt, translate, re‑sell or commercially exploit course content or materials, except for limited internal use by the client as agreed in writing.

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13. Limitation of liability

This section sets out how our liability is limited.

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13.1 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be limited or excluded.

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13.2 Subject to clause 13.1, R2B will not be liable for:

• loss of profit, revenue, business, contracts or anticipated savings;

• indirect or consequential loss or damage;

• any decisions or actions taken by you or your organisation based solely on the training, without appropriate professional judgement or legal advice.

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13.3 Our total aggregate liability to you in connection with any course will, so far as permitted by law, be limited to the total fees actually paid by you for that course.

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14. Force majeure

This section explains what happens in events beyond our control.

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14.1 We will not be liable for any failure or delay in performing our obligations where this is due to events beyond our reasonable control, including but not limited to: extreme weather, illness, strikes, industrial disputes, war, terrorism, civil unrest, power failure, technical outages, or public health emergencies.

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14.2 Where such events occur, we will work with you to identify reasonable alternatives, such as rescheduling or changing the delivery method.

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15. General

This section contains other important legal points.

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15.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force.

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15.2 No waiver of any breach or default shall be effective unless in writing, and a failure to exercise any right shall not be a waiver of that right.

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15.3 These Terms and Conditions may be updated from time to time. The version in force at the time of booking will normally apply to that booking.

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16. Governing law and jurisdiction

This section covers which law applies.

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16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales.

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16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory local law that applies.

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17. Contact details

For questions about these Terms and Conditions or about a specific course, please contact:

R2B Training & Consultancy
Email: admin@r2b.uk
Telephone: 07935 837 937
Website: https://www.r2b.uk